Balzem

Honestly, I don’t even know where to start. We were a large group and majority ordered burgers, the waitress told us no extra charges would be made if we chose truffle fries instead of regular. After ordering, the waitress then came back and said “we don’t normally charge extra for the truffle fries, but since you guys are a large group, it’s going to be $2 extra.” Most of us then declined. We waited over an hour for our food to arrive and when we got our food we were surprised at how small the portions were. I think my plate literally only had 5 fries on the side with the burger. However even with the wait, we did not complain or start a problem. Then we got the check, and we noticed they charged us extra $ for cheese on the burger?? We were not made aware that a slice of cheese on the burger would be an extra charge. We were also charged extra drinks. We spoke to the waitress and the manager about the situation and the manager said “you guys took up my table for 2 hours for $20, come on.” That just completely ticked us off. We did not wait there for that long just to waste our time, we were waiting on the food? On top of that we had to then tip 22% because gratitude was included. I would not recommend this place to anyone, food was not even good and their customer service was horrible. They completely rigged us and were disrespectful when we were a large party paying an expensive bill. After insulting us with the $20 comment, the manager then told us he would take the extra charges off. The situation could of been handled in a much more respectful and professional matter.

We went for dinner with my friends! The drinks are delish and very well presented 👌 The staff is very friendly and polite and very attentive! The food was good we got to share some of the plates as the portions are good sized. This guy was the star of the night! Everything we needed it was there! Thank you Leonard for making our night!